> For the complete documentation index, see [llms.txt](https://wildgo.gitbook.io/wildgo/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wildgo.gitbook.io/wildgo/tokenomics/presale-faq.md).

# Presale FAQ

**1. Why does my WOWGO balance still show as 0 after purchasing?**\
The transaction may not have been confirmed on the blockchain yet. Please try refreshing the page and check again. If the issue persists, try repurchasing.\
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**2. Why is the "Buy $WOWGO" button unresponsive or disabled?**\
This may be caused by one of the following:<br>

* Your wallet is not connected
* Invalid amount entered
* Insufficient SOL for transaction fees (gas)

Please ensure all fields are correctly filled and your wallet has enough SOL.\
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**3. Why is the amount of WOWGO I receive not what I expected?**\
The exchange rate is calculated at the time of purchase. If the price changes during your decision-making process, the amount of tokens received may vary slightly.\
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**4. Why did the token price increase before I even confirmed the purchase?**\
It’s possible that the tokens at the current stage were sold out while you were deciding. As a result, your purchase was made at the next stage price.\
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**5. Why does it say “insufficient funds” even though I have enough in my wallet?**\
You might not have enough SOL to cover the transaction fees. Try refreshing the page and submitting the transaction again immediately.\
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**6. I completed the purchase, but the tokens are not showing in my wallet.**\
Don’t worry! Your tokens will be distributed after the Token Generation Event (TGE). You're early — true pioneers always are.\
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**7. Why does the countdown timer still show time remaining, but the presale says it’s over?**\
This could be due to a timezone difference between your local device and our secure server location. Please refresh the page and check again.